This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the “Organisation”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it. We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
Reporting
If you believe you have found a security vulnerability, please submit your report to security@thegoodpenguin.co.uk
What to expect
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress. We will notify you when the reported vulnerability is remediated. Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.
Guidance
You must NOT:
- Break any applicable law or regulations.
- Access unnecessary, excessive or significant amounts of data.
- Modify data in the Organisation’s systems or services.
- Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
- Attempt or report any form of denial of service, e.g. overwhelming a service with a
high volume of requests. - Disrupt the Organisation’s services or systems.
- Submit reports detailing non-exploitable vulnerabilities, or reports indicating that
the services do not fully align with “best practice”, for example missing security
headers.
- Submit reports detailing TLS configuration weaknesses, for example “weak” cipher
suite support or the presence of TLS1.0 support. - Communicate any vulnerabilities or associated details other than by means described
in the published security.txt. - Social engineer, ‘phish’ or physically attack the Organisation’s staff or
infrastructure. - Demand financial compensation in order to disclose any vulnerabilities.
You must: - Always comply with data protection rules and must not violate the privacy of the
Organisation’s users, staff, contractors, services or systems. You must not, for
example, share, redistribute or fail to properly secure data retrieved from the systems
or services. - Securely delete all data retrieved during your research as soon as it is no longer
required or within 1 month of the vulnerability being resolved, whichever occurs first
(or as otherwise required by data protection law).
Legalities
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organisation or partner organisations to be in breach of any legal obligations.